Frequently asked questions
As we generally determine whether we are able to purchase a certain brand or not depending on the purchase prices researched on the resale market, do contact us if you are unsure regarding whether or not we will be able to purchase your item(s).
Do refer to the rough guide as an example:
Bags and wallets:
- Exterior (front and back)
- Closeup of handles, corners, and straps (if applicable)
- Front and back of the watch face
- Closeup of metal bracelet/ leather strap and buckles
- Model number (usually written on the guarantee card or back of the watch face)
As all transactions via delivery purchases will be handled remotely, we will provide estimates for each item you would like to send before making pickup arrangements to ensure that you will be comfortable with the final price we will likely offer. If you are comfortable with the prices we are able to offer for your item(s), do let us know and we will proceed to make an arrangement with our courier based on your preferred pickup timing.
When we receive your item(s) from our courier, our appraiser in store will make an assessment in order to determine the final price we can offer based on the actual condition of the item(s). Upon confirmation of the total amount, payment will be made via PayNow or bank transfer.
We will do our best to ensure that the price offered matches our quotation given for the item. However, do take note that prices offered for the item(s) are based on the images sent to us, which at times, may not show the full extent of the condition of the item(s). This may result in a mismatch of the final price offered.
To prevent this from happening, please send to us multiple photos of your item(s) from various angles, and highlight any damaged or worn out areas so that we can provide a more accurate estimate for your item(s).